Description
Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, Whiskware®, and Eco-Brite®. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style.
As a Customer Service Associate, you will be part of our team and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world.
Key Responsibilities:
- Respond promptly and accurately to emails, chats, and calls.
- Analyze and reply to customers using key language models.
- Connect with roughly 70–100 customers daily via chat or email.
- Provide primary phone support for Trove Brands.
- Find ways to engage in meaningful and impactful ways using our connection model.
- Engage in specialty assignments and project opportunities.
- Advocate for our customers, contributing to the customer voice.
Required Qualifications:
- Excellent written and verbal communication skills.
- Typing speed of 40–60 wpm with clarity.
- Ability to perform focused, task-based work.
- Familiarity with Helpdesk software solutions like Gorgias, Zendesk, Freshdesk, etc.
We offer a range of benefits, including:
- Comprehensive medical, dental, and vision care
- 401k package with employer matching
- Paid Time Off
- Maternity/Paternity leave
- Full indoor basketball/volleyball court
- Fully equipped fitness center
- Yoga studio
- Meditation/Nap room
- And much more!