Description
Freshworks is looking for an experienced Deal Desk Strategy Manager to play a critical role in shaping and accelerating large and strategic deals. As a senior individual contributor, you will partner with Account Executives and regional sales leaders to develop deal strategy, navigate complex commercial decisions, and drive transactions from initial opportunity through close.
Responsibilities:
- Run point on Deal Desk activities for the largest and most strategic transactions in your region
- Proactively initiate deal strategy conversations with sellers before paperwork or approvals are required
- Document the sequence of events required to close each assigned deal, and drive the cadence needed to hit it
- Establish a regular meeting cadence with account teams to drive deal velocity from inception to closure
- Own deal strategy and structuring end-to-end, including all order form updates and documentation
- Exercise judgment to triage deal complexity, resolving strategic, high-stakes deals personally while routing standardized work to the shared services Deal Desk team
- Identify and secure all necessary internal approvals; own correspondence with Legal on contract terms and redlines, and partner with Finance, Sales Ops, and other cross-functional teams as needed on pricing, revenue recognition, and deal terms
- Join customer calls as needed, speaking directly to deal structure and terms to accelerate turnaround time and remove friction to close
- Serve as an escalation point for complex or stalled deals across the region, stepping in to unblock and drive resolution
- Provide ongoing, proactive deal enablement for your regional account teams
- Act as a go-to resource and informal mentor for newer Deal Desk team members, sharing deal strategy best practices and coaching on deal structuring
- Identify recurring friction points across deals and recommend process, template, or workflow improvements to Deal Desk leadership
- Support quarter-end and month-end close crunch periods, including flexibility for after-hours support during peak close windows
- Contribute directly to team targets across deal cycle time, approval turnaround, accuracy, escalation rate, and Sales satisfaction
Qualifications:
- 7–10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function
- Demonstrated ability to operate as a trusted advisor to AEs and RVPs
- Strong working knowledge of contract structuring, order forms, pricing and discounting frameworks, and standard commercial terms
- Comfort partnering directly with Legal, Finance, and Sales Ops to resolve complex contract, pricing, or revenue recognition questions
- Sound independent judgment for triaging deal complexity and knowing when to escalate, delegate, or resolve personally
- Excellent written and verbal communication skills, with experience speaking directly to customers on deal structure and terms
- A track record of informally mentoring or supporting peers, and genuine interest in growing into a people leadership role
- Ability to manage a high volume of concurrent deals under tight deadlines
- An analytical, process-oriented mindset