Description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The Hybrid Development Representative (HDR) role is the foundational entry point into Toast's high-performing sales organization, designed specifically to develop the next generation of Account Executives.
Responsibilities:
As a Bilingual Hybrid Development Representative (HDR), you serve as the critical first step in Toast's sales pipeline, responsible for building and qualifying the opportunities that drive growth.
- Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points).
- Host qualification calls to develop an understanding of the prospect's needs and determine how they can benefit from leveraging Toast's all-in-one digital platform.
- Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive.
- Learn and execute on various inbound and outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role with the ultimate goal of developing into an Account Executive.
Requirements:
- Bilingual Fluency: Fluent in Mandarin and English - able to read, write, and speak.
- Career Ambition: Driven by a long-term goal of becoming a full-cycle Account Executive (AE) and working in a commissioned closing role.
- Proven Drive and Refusal to Fail: Possesses the self-discipline and sustained effort necessary to achieve ambitious daily activity goals and recover quickly from rejection.
- Growth Mindset: Actively seeks and immediately applies feedback, while proactively self-assessing performance to identify and vocalize specific areas for growth and development.
- High Self-Accountability: Driven by measurable results and takes full ownership of daily performance metrics and pipeline contribution.
- High Customer Empathy and Resilience: Demonstrated ability to handle rejection and objections with professionalism while driving positive outcomes for prospective customers.
- Aptitude for Critical Thinking: Naturally curious, resourceful, and thrives on quickly processing new information to solve complex problems and qualify prospective customers.
- Exceptional Communication Skills: Clear, professional, and persuasive communicator across high-volume calls and written outreach (email/social).
- Strong Organizational Skills: Meticulous attention to detail and ability to manage time effectively to balance 100+ daily outreach activities.
Nice to Haves:
- Previous Sales or Sales Internship experience
- Experience participating in Collegiate Sales Competitions
- Direct experience working in the hospitality or retail industries
Total Rewards Philosophy:
Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in the industry.
Estimated Total Targeted Cash Compensation Range:
Zone A: $75,000-$120,000 USD Zone B: $65,000-$104,000 USD Zone C: $59,000-$94,000 USD