Description
We currently have a Change Manager vacancy in the Change Team in our busy and fast-paced IDT department. The successful candidate will support the ongoing process of change across the Trust relating to Oracle Health/Cerner EPR and other applications' optimisation and deployment.
The role is a fixed-term contract for a 12-month period. The Change Manager will be responsible for helping minimise the expected disruption caused by these changes, which regularly impact a large number of staff in the Trust.
Main duties of the job
- Understand current processes and requirements and help design and deliver relevant electronic documentation
- Develop expert knowledge of electronic clinical documentation and the work processes required to use it effectively
- Analyse existing work processes against the Trust process requirements
- Design and implement new and effective processes in collaboration with services
- Engage appropriate organisational change management techniques to prepare, manage and support change processes
- Support effective communications processes, ensuring real engagement with clinical, managerial and administrative staff
- Be able to quickly adapt to changing priorities, new challenges, and emerging opportunities in a fast-paced environment
- Support and work collaboratively with Change Agents and Senior Change Analysts within the team
Job responsibilities
- Work closely with identified clinical and other staff in each area to identify change requirements
- Undertake a Gap Analysis between current work processes and the processes that will be required upon implementation of the new electronic clinical documentation system
- Work with clinical services to identify the requirements for training, equipment or amendments to current workflows, job roles and responsibilities
- Ensure these requirements are met through relevant work streams
- Facilitate the transition of staff and clinicians to new processes and implement quality assurance strategies
- Consult and engage closely with staff at all levels who are affected by the changes in work processes
- Provide line management and support to Change Agents in their work and professional development
- Ensure that intended quality, efficiency and financial benefits of the proposed changes are clearly identified, defined and tracked
- Provide the Change Management perspective in the development of all change documentation
- Advise Change Managers and Project Managers on all process review issues pertinent to a project
- Support the sustainability of new processes that is required for the electronic clinical documentation to work effectively
Person Specification
- Education: Degree, Master Degree, PhD or equivalent experience
- Essential skills:
+ Proven ability to resolve crisis successfully using strong influencing skills + Proven planning and organisational skills + Proven ability to work cross-functional and inter-disciplinary + Evidence of using own initiative
- Desirable skills:
+ Experience in risk management + Proven ability to work under pressure and towards challenging timelines + Effective problem-solving skills
- Experience:
+ 3 years of experience of leading change management programmes or projects + Good understanding of potential project risks and issues
- Desirable experience:
+ 2 years' experience of change management/business analysis + Experience in the use of process mapping tools + Training, mentoring or coaching of colleagues + Line management responsibilities for staff + 3 years of experience in an electronic system change environment in the NHS