Description
At Affirm, we exist for the moments that matter,giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
The Account Management team at Affirm is focused on building and growing long-term partnerships with merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth.
As a Senior Accounts Management Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high-profile, customer-facing role requiring outstanding results-oriented, relationship and program management skills.
Responsibilities:
- Act as Strategic Enterprise Manager (SEM) and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships
- Oversee a large portfolio of key strategic accounts and develop strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV)
- Lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines
- Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities
- Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results
- Manage customer health to ensure overall customer satisfaction and business results
- Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for merchants
Requirements:
- Bachelor’s degree with 7-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact
- Experience negotiating and closing large, complex commercial contracts for F100 companies
- Strong written and verbal communication skills, including the ability to give compelling presentations
- Experience in leading cross-functional projects with a high attention to detail
- Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence
- Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders
- Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred
- Comfortable using Salesforce and standard BI tools
- Comfortable with travel 10% - 20% of the time
Benefits:
- Health coverage at no cost: 100% of premiums for employees and their dependents
- Spending stipends: Monthly stipends support tech setup, and health and wellness options
- Time off to recharge: Flexible time off and generous holiday calendars
- Own a piece of what you build: Employee stock purchase plan (ESPP)