Description
We're seeking a strategic IT Delivery Manager to lead the evolution of our internal systems, driving deployments, upgrades, and continuous improvement across infrastructure, SaaS platforms, devices, and security operations.
You will be the key link between the IT Team and business stakeholders, reporting to the Head of IT. Your responsibilities will include:
- Managing end-to-end delivery of IT systems and products, ensuring alignment with scope, timeline, and budget
- Coordinating functional and non-functional requirements with internal IT Team and external departmental stakeholders
- Maintaining delivery artefacts and events such as prioritisation, delivery roadmaps, backlogs, and schedules
- Procuring new and renewing existing systems/SaaS tool inventory and supplier renewal schedule
- Facilitating backlog refinement and ensuring deliverables meet functional expectations and business objectives
- Monitoring risks and implementing mitigation strategies as part of project governance
Requirements:
- Experience working within the technology industry or alongside tech teams
- Experience using Jira, Confluence, and other Atlassian tools
- Proven track record in managing external vendors and suppliers and holding them to SLAs
- Solid background in planning and executing change initiatives
- Strong stakeholder management and communication skills with a customer and solution-focused mindset
- Previous experience of leading the end-to-end delivery of IT projects
- Demonstrated excellence in service delivery and operational performance
- Scrum/Agile management certification desirable but not essential
- Previous experience within requirements, definition, and management skills along with strong technical adaptability and problem-solving skills with the ability to understand new technologies
Benefits:
- 25 days annual leave, Bank Holidays, and 3 days between Christmas and New Year
- Double-matched pension up to 10% of your salary
- Discretionary company bonus
- 4% of your salary to use towards selecting benefits that work for you
- E-Vehicle Scheme, Cycle2Work, Tech Scheme, Gym Discounts, Give As you Earn, PerkPal
- Life insurance 4x salary
- Free to access EAP and Financial Wellbeing advice
- Enhanced maternity and paternity leave
- Hybrid working with great offices to work from 2 days per week
- Investment in your ongoing learning and development
- Company social events throughout the year and free office snacks