Description
The Strategic Client Manager will have responsibility for overall operational performance, strategy and execution for Cigna Global Healthcare National Account clients.
Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relations, as well as meeting or exceeding Cigna persistency, premium growth, and earnings targets.
The Strategic Client Manager effectively manages business relationships for their assigned book of business, collaborates and communicates across all product/operational lines to manage and optimize the overall relationship with the client, broker/consultant partners and internal business stakeholders while providing proactive and consultative solutions for their client's benefit program needs globally.
Roles and Responsibilities:
- Client, brokers/consultant, and customer facing responsibility for day-to-day support of high-profile, high-touch clients.
- Provide consultative, proactive information and recommendations to clients and brokers/consultants on an ongoing basis.
- Manage renewals for existing block of business.
- Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.
- Communicate/educate clients about Cigna Global updates/changes related to compliance or processes.
- Handle and resolve collaboratively escalated issues related to eligibility, premium/invoicing, and/or service-related matters.
- Manage sales information as per Cigna Global practices in Salesforce system.
Key Competencies:
- Leadership
- Strategic Thinking
- Conflict Management
- Problem-solving
- Relationship management
- Managing & Measuring Work
- Motivating others
The ideal candidate will possess the following skills/experience/qualifications:
- Bachelor's degree preferred or equivalent work experience.
- 8+ years of relevant client support/client management experience required.
- State-required Life, Accident and Health Licensure required.
- Demonstrated and thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes. Global Benefits experience preferred.
- Requires extensive experience in account management, account service, sales, or other areas requiring significant client and customer interaction.
- Requires strong written and verbal communication skills.
- Excellent presentation and consultation skills.
- Strong Emotional Intelligence (EQ) abilities including key skills such as empathy, listening and adaptability.
- Strong negotiation skills.
- Ability to effectively manage multiple tasks and collaborative meetings.
- Ability to remain composed under pressure.
- Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and customers.
- Client and customer-focused with the ability to be a team player with the client management organization and matrix partners.
- Familiar with multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, PowerPoint, Word, sales tracking systems).
- Ability to travel in support of client and organizational meetings.
This role is also anticipated to be eligible to participate in an incentive compensation plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.