Description
Adyen is seeking a strategic and analytical Optimization Manager to join our Performance Optimization team in Amsterdam. In this role, you will be responsible for managing full-funnel payment performance to drive tangible business impact and optimize merchant success at scale.
You will act as a key partner to our merchants, leveraging data-driven insights to enhance their payment ecosystems. Success in this position requires a blend of excellent project management skills and the ability to collaborate seamlessly with cross-functional teams, including Product, Commercial, and Data Analytics, within a fast-paced and global environment.
The ideal candidate possesses deep payments expertise, a strong focus on risk and fraud prevention, and the ability to translate complex technical findings into clear, actionable recommendations for both technical and non-technical stakeholders.
Responsibilities:
- Partner with commercial teams to drive Adyen’s value proposition and merchant adoption, using data-driven insights to strengthen conversations
- Lead high-level customer discussions, enable commercial teams with tools/trainings, and act as a payment optimization SME across risk, fraud, conversion, and cost efficiency
- Analyze merchant portfolios and payment data to identify optimization opportunities, run playbooks, and drive performance and risk improvements
- Identify and support adoption of Adyen products in collaboration with Product teams
- Build dashboards/tools and scalable analytical solutions from large datasets to generate actionable insights
- Operate with autonomy and a global, strategic perspective across high-value customers and cross-functional teams
- Support team operations, mentor team members, and build strong relationships with regional customers and stakeholders
Requirements:
- 5+ years’ experience in Risk & Fraud, Payments Performance, Data Analytics, Technical Account roles, or similar within fintech/payments, with strong understanding of regional payments landscape
- Good stakeholder management across customers and cross-functional teams, with an ownership mindset and ability to prioritize and execute independently
- Comfortable working in fast-paced, global, cross-functional environments with a continuous improvement mindset
- Strong data analysis skills with experience handling complex datasets; BI tools is a plus
- Excellent communication skills in English, able to simplify complex topics for both technical and non-technical audiences