Description
We are seeking a Client Advisor to join our team in Ottawa. As a Client Advisor, you will be responsible for providing exceptional client experiences, helping clients with their everyday banking, and collaborating with RBC partners to achieve client goals.
Responsibilities:
- Proactively engage with clients to understand their banking needs and provide advice
- Focus on client education and demonstration, leveraging technology to deliver memorable client experiences
- Respond to client-initiated contact, assisting with financial transactions
- Actively listen and engage clients in conversation to understand their individual needs
- Proactively take ownership of resolving and preventing client banking problems
- Cultivate and maintain relationships with partners to make the most of business opportunities and referrals
Requirements:
- Demonstrated passion for putting clients first and success in a hands-on, target-driven sales environment
- Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
- Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
- Digital literacy across a broad range of devices
- Ability to work all business hours
Nice-to-haves:
- Track record in building rapport and maintaining client relationships within the financial or service industry
- Mutual Funds accreditation
- Fluency in French
What's in it for you?
- Comprehensive Total Rewards Program, including competitive compensation, bonuses, and flexible benefits
- Continued opportunities for career advancement
- World-class sales training, coaching, and development opportunities
- Support from a dynamic, collaborative, progressive, and high-performing team