Description
The post holder will provide professional, high-quality reception support to the Trust's inpatient department and clinical areas. To act as the first point of contact for all patients and visitors. Provide administrative support for the clinical staff. To be proficient on the hospital computer systems as required.
The Ward Clerk/Receptionist plays a key administrative and front-facing role within Oak Ward, ensuring the efficient coordination of ward activities and contributing to delivering high-quality patient care. Acting as the first point of contact for patients, relatives, and visitors, the postholder will provide a professional and welcoming reception service while delivering essential administrative support to the clinical team.
Working closely with nursing staff, doctors, allied health professionals, and other departments, the ward clerk/receptionist is responsible for maintaining accurate patient records, coordinating admissions and discharges, handling telephone and face-to-face enquiries, and supporting the day-to-day operational needs of the ward.
This role requires excellent communication and organisational skills, attention to detail, and the ability to remain calm and efficient in a busy clinical environment. Discretion and respect for patient confidentiality are essential at all times.
Main duties of the job
- Arrange interpreters for patients, as appropriate, in liaison with nursing staff.
- Liaise with bookings teams to coordinate patient bookings.
- Deal tactfully with patients and their relatives.
- Ensure that reception areas are clean, tidy and well maintained.
- Support ward manager with meeting minutes, audit gathering etc as required.
- Work in conjunction with the Ash Ward Ward Clerk.
Benefits
- The full range of NHS benefits & discounts.
Job responsibilities
- Maintain accurate and up-to-date patient records using hospital information systems.
- Prepare and file patient notes, admission and discharge documentation, and other relevant paperwork.
- Support the team with arranging appointments, investigations, and follow-up clinics.
- To support the ward manager with audit gathering and meeting minutes.
- Liaise with patient transport and ensure transport staff know where to take or collect the patient.
- Ensure that reception areas are clean, tidy, and well maintained.
- Act as a communication link between nursing staff, medical teams, patients, and relatives.
- Relay messages and information accurately and promptly.
- Liaise with other departments, such as radiology, physiotherapy, and pharmacy.
- Input patient data into electronic systems accurately.
- Track investigations, results, and appointments.
- Maintain confidentiality and adhere to data protection policies at all times.
- Monitor and maintain stock levels of ward stationery and forms.
- Order supplies when necessary to ensure administrative processes run smoothly.
- Provide clerical assistance to ward managers and nursing staff.
- Assist with audits, reports, and other administrative projects as required.