Description
As a Product Manager on the SME team at Mastercard, you will play a pivotal role in supporting the company's mission to empower Small Businesses and Lower Mid-Market (LMM) businesses.
The role focuses on partnering with the Director and SME leadership in crafting the product strategy while owning the ideation, research, and creation of enabling capabilities to unlock usage and spend for customers, and ultimately bringing them to market globally.
Responsibilities:
- Support the Director and stakeholders in shaping product strategy by providing insights and contributing to decision-making processes
- Own ideation, research, and development of enabling capabilities that drive increased usage by businesses and uptick in revenue
- Collaborate with internal stakeholders, including engineering, design, marketing, legal, and others to deliver innovative and user-friendly products
- Decompose business requirements and customer experiences into features and functions that drive the platform/product roadmap using the Working Backwards method
- Partner with third-party service providers and technology vendors to ensure seamless integrations and value addition to the platform
- Support go-to-market initiatives, including market research, product positioning, launch planning, and product operations
- Leverage data-driven insights to guide product development and enhance customer experience
- Work closely with development teams to ensure timely and high-quality delivery of product features
- Design and conduct market research and competitive analysis to inform product decisions
- Develop and maintain product documentation, including user stories, use cases, and acceptance criteria
- Monitor and analyze product performance, using data to drive continuous improvement
- Communicate effectively with stakeholders and provide regular updates on product progress and performance
Requirements:
- 5–7 years of product management experience, with a proven track record of building, launching, and scaling successful SaaS-based financial products and solutions
- Deep understanding of B2B commercial payments, including AP, AR, Virtual Cards, preferably with experience with ERP systems, payment gateways, and payment automation solutions
- Focus on Small and/or Medium Business related software solutions
- Strong ability to empathize with customer needs and develop customer-centric products
- Experience in working with third-party vendors and technology partners
- Demonstrated success in working effectively across cross-functional teams in fast-paced, growth-oriented environments
- Excellent research and analytical skills, with a focus on turning insights into actionable product improvements
- Proficiency in product management tools such as Aha, JIRA, Confluence, or similar
- Experience working with product development teams, including Agile/Scrum planning, elaboration, retrospective, and similar ceremonies
- Experience working in partnership with technical project management teams to define and execute a plan, and to track success metrics closely
Benefits:
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement