Description
We are seeking individuals who enjoy helping others to provide high-quality customer service to clients of Five Star Solutions. This seasonal role involves answering telephone calls from customers inquiring about goods and services, particularly related to seasonal holiday ordering.
Qualifications:
- Previous 3-6 months of customer service or customer support experience is preferred.
- A background in a call center or office environment is a plus.
- Basic computer skills are required.
- You should be a quick learner, able to work independently, and possess strong phone and verbal communication skills.
- Active listening skills are essential.
- You must be at least 18 years of age.
- A background check will be required.
Responsibilities:
- Manage a high volume of inbound and outbound calls efficiently.
- Address customer questions and concerns across multiple communication channels, including phone, email, and chat.
- Follow communication scripts for different topics.
- Identify customer needs, clarify information, and provide solutions or alternatives.
- Access company and client resources to accurately handle calls.
- Look for opportunities to upsell products.
- Switch between tasks seamlessly without losing efficiency or composure.
- Maintain punctuality and attendance at all scheduled times.
- Remain positive and professional in all customer interactions.
- Be flexible for cross-training as requested.
Bring Your Own Device (BYOD):
- You will need to provide your own equipment and workspace.
- A reliable, secure, and dedicated high-speed internet connection is required.
- Hardware and software requirements include:
- Processor: Intel Core i5-8250U Series or greater
- Memory: 8GB on Windows 10 or higher 64 bits
- Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
- USB headset
- Up-to-date antivirus software and enabled firewall
Additional Information:
- Five Star Solutions values diversity and is committed to creating a professional, diverse workforce.