Director, Billing to Cash

We are seeking a Director, Billing to Cash to lead our Billing to Cash team, supporting the full customer billing-to-cash lifecycle across our business units. The successful candidate will bring strong customer service and business-partner skills, leadership capability, and business acumen to support Order-to-Cash effectiveness.

Key Responsibilities:

• Oversee the effectiveness and efficiency of billing, collections, escalation management, and account resolution across the Accounts Receivable portfolio for all business units.
• Ensure the effectiveness of the cash application process to support accurate customer statements.
• Identify customer payment trends and develop strategic solutions to protect revenue and support cash collection targets.
• Drive collections efficiency through payment automation, including ACH adoption, and optimized billing frequency.
• Leverage systems, enhance processes, and break down silos to create a best-in-class Billing to Cash team.
• Develop and drive Key Performance Indicator reporting for management and internal teams to support working capital targets.
• Develop and implement a customer risk management framework, policies, and procedures to maximize cash flow and minimize bad debt risk.
• Serve as the Finance gatekeeper for extending credit to customers with poor payment history or elevated credit risk.
• Partner with Treasury to provide reliable cash flow forecasts.
• Partner with controllership and revenue accounting to support timely and accurate financial reporting and period-end close.

Required Skills & Qualifications:

• University education in a relevant discipline; Finance or Accounting preferred.
• 5+ years of experience leading teams of people managers.
• Ability to lead a high-volume Accounts Receivable department collecting more than $500M annually.
• Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.
• Extensive expertise in Order-to-Cash processes and best practices.
• Credit control and statutory knowledge, including Anti-Money Laundering and Escheatment.
• Strong leadership skills, including team building and motivation, transformation, and organization design.

Preferred Experience:

• Experience in the SaaS industry and with acute and/or post-acute customers.
• Experience with major billing-to-cash systems and implementations.
• Experience working with Sales Operations, Revenue Operations, and Customer Success teams.
• M&A and integration experience.
• Experience developing reporting to measure performance.
• Experience deploying AI, RPA, or workflow automation tools within Finance or Order-to-Cash operations.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $144,100 - $160,200 + bonus + benefits.