Description
Job Overview
As a Customer Engineer at Cloudflare, you will play a crucial role in the technical go-to-market strategy, acting as a trusted technical advisor and primary architect for enterprise clients. You will guide clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion.
Key Responsibilities
- Technical Validation: Partner with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to fit-for-purpose Cloudflare architectures and bespoke solutions.
- Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
- Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.
- Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.
- AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks.
- Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources.
Requirements
- 7+ years of experience in a customer-facing technical role
- Architectural mindset with the ability to design and articulate complex enterprise network and security architectures
- Excellent communication skills with the ability to translate technical concepts into business outcomes
- Proven track record of operating in a quota-carrying or revenue-aligned environment
- Technical breadth in at least four of the following areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, Developer Platform Fluency
Nice to Have
- Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls
- Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2
- Background in hyperscalers, digital natives, distributed systems environments, or startups
What We Offer
- Competitive base salary and variable compensation structure tied to commercial targets
- Opportunity to work with cutting-edge technology and contribute to the development of a better Internet
- Collaborative and innovative work environment