Description
The Floor Lead plays a pivotal role on Mejuri's store leadership team, driving store success by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.
Responsibilities:
- Lead by example and validate the quality of the in-store customer experience
- Maximize results and achievement of Key Performance Indicators (KPIs)
- Ensure positive customer experience and promotion of services offerings
- Participate in inventory management and cycle counts
- Support in-store sales, phone sales, and BOPIS
- Maintain organizational integrity of the back of house
- Proficient in using point-of-sale systems and inventory management software
- Support in mitigating internal and external loss of product
- Participate in identifying and escalating opportunities, gaps, risks, and roadblocks
- Participate in maintaining Mejuri's brand standards of visual presentation, cleanliness, and functionality
- Support with validating the integrity of display forms, graphics, furniture, and decor items
- Participate in coaching and informing store team members on updates or changes to Visual Merchandising standard practices
- Participate in the successful integration of new talent to the store team
- Validate the regular and accurate assessment of people against performance review criteria and KPIs
- Build healthy relationships with people and establish a positive and engaging work environment
Requirements:
- Experience in a high-volume retail environment
- Adaptable with the ability to think creatively and quickly
- Excellent organization and analytical skills
- Critical thinking ability
- Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs
- Must be able to work evenings, weekends, and holidays
Benefits:
- Paid sick days
- Monthly retail bonus program
- Regular feedback via performance reviews
- A robust in-house retail learning program
- Generous product discount
Salary Range: $22.00 - $25.00 per year