Description
Spire Washington have a great opportunity for a Typing Coordinator/Administrator to join their team.
The successful candidate will provide comprehensive administrative support to the NHS patient pathway, ensuring accurate processing, formatting, and distribution of patient correspondence.
Accountabilities and Activities:
- Format, quality check, and input patient and GP details onto clinical correspondence
- Ensure patient letters are accurate, complete, and compliant with Trust and hospital standards
- Handle NHS patient enquiries via telephone and email
- Liaise with consultants and clinical teams to obtain sign-off and approval of patient correspondence
- Print, prepare, and post patient and GP letters within agreed timescales
- Process onward referrals and ensure supporting documentation is completed and forwarded
- Upload patient letters and correspondence to HMS2 accurately and in a timely manner
- Maintain accurate patient records and update information systems as required
- Escalate urgent patient or clinical issues to the appropriate consultant or manager
- Work closely with colleagues across departments to support efficient patient administration processes
- Contribute to maintaining departmental service standards and performance targets
- Attend relevant training sessions and meetings as required
- Carry out any other duties that reasonably fall within the scope and responsibility of the post.
Qualifications, Training, and Experience:
- Good standard of general education, including GCSEs (or equivalent) in English and Mathematics
- Previous administrative experience in a healthcare, NHS, medical, or customer service environment is desirable
- Experience of handling confidential and sensitive information
- Good working knowledge of Microsoft Office applications, including Word, Outlook, and Excel
- Experience of patient administration systems would be advantageous.
Benefits:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- Flexibility to maximise work-life balance
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- A great team, all dedicated to being the best