Description
TaskUs is seeking a Network Operations Center Specialist to ensure maximum possible service availability and performance across the TaskUs Infrastructure. You will monitor all infrastructure, development and environmental alerts to ensure 24x7 operations and minimal service impact. You will provide early warning and rapid response for each and every alert.
Key Responsibilities:
- Validate alerts and escalate to appropriate IT technicians
- Investigate issues, resolve problems, and communicate status
- Perform routine health checks to ensure quick detection of service-affecting issues
- Respond to alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring
- Provide analysis to proactively identify network issues
- Monitor the ticket queue for incoming service requests and respond/resolve issues as required
- Engage in regular network troubleshooting activities and resolve network connectivity issues
- Generate periodic reports on network performance
- Ensure all activities are documented and tracked through the ticketing system
- Execute established procedures for event, incident, and change management
- Adhere to escalation procedures, task procedures, and troubleshooting processes
- Maintain a team-focused attitude and work towards creating a healthy, respectful atmosphere
- Perform duties in a flexible fashion as the Network Operations Center is open 24x7x365
- Participate in NOC continuous improvement activities
Required Qualifications:
- Minimum of 1 year Network Administration experience
- Knowledge of Cisco IOS, network design and load balancers, CCNA certification
- Understanding of the ITIL framework is a plus
- Experience in creating, utilizing, and maintaining technical documentation
- Good English communication skills
- Confident and goal-oriented attitude
- Ability to work in a fast-paced environment with dynamic priority evolution
- Able to execute responsibilities with a high sense of urgency
- Able to work under pressure to meet deadlines
- Able to work well independently and in a team environment
- Experience in administering and managing SolarWinds tools
- Familiarity with industry-standard tools such as Wireshark
- Accuracy and excellent attention to detail
- Amenable to working on shifting schedules
Education / Certifications:
- A degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field