Description
We are seeking a forward-thinking engineer to join our team in supporting and monitoring our ever-expanding Cloud platform as a part of the Network Operations Center (NOC).
The NOC is responsible for monitoring and resolving issues that affect the availability and performance of Splunk for our cloud customers.
Your Impact
- Respond to monitoring alerts according to defined playbooks and procedures
- Participate in Post Incident Reviews and discussions
- Provide 24/7 support & incident management
- Participate in on-call support, ensuring stability and performance of production environments
- Build effective working relationships with cross-functional team members
- Make suggestions for process improvements and enhance operational efficiency
- Meet with customers where needed to collect feedback on monitoring improvements
Minimum Qualifications:
- Must be a U.S Citizen & residing in the U.S.
- BS and 4 or more years of relevant experience
- 4+ years of experience in Systems/Network Administration in a cloud environment
- 4+ years of incident response and major incident management
- 4+ years' experience using Unix/Linux systems with scripting experience in Shell, Perl, or Python
Preferred Qualifications:
- Configuration Management Experience - Puppet
- Cloud Computing Platform Experience – AWS/GCP/Azure
- Understanding of microservices such as Kubernetes
- Understanding of Observability technologies such as OpenTelemetry
- Experience using AI tools such as Claude or Codex
- Experience using Splunk to identify operational issues
- Experience with GitHub CI/CD pipelines
- Capable of technical deep dives into code and operating systems
- Enjoy problem solving and analyzing global scale distributed systems
- Collaborative with extraordinary interpersonal and communication skills
- Remain calm and collected in stressful situations, such as a major service outage
- Demonstrate attention to detail, follow through, and ability to prioritize quickly
Benefits
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness
- Non-exempt employees receive 16 days of paid vacation time per full calendar year
- Exempt employees participate in Cisco's flexible vacation time off program
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Optional 10 paid days per full calendar year to volunteer