Description
We are a friendly but busy GP surgery looking for a Medical Receptionist to join our highly valued team. The successful candidate will be efficient, friendly, and able to work in a busy environment. As the main contact for the practice, you will provide a positive experience for patients.
Job Responsibilities:
- Provide a friendly, efficient, and professional front-line service to patients, visitors, and the primary healthcare team
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional within practice protocols
- Effectively utilise the practice computer system, including EMIS, Electronic Prescribing Service, electronic mail, and intranet to support patient care and communication
- Deal with all general enquiries, explain procedures, and make new and follow-up appointments in a polite and helpful manner
- Using practice guidance and excellent communication skills, ensure that patients access members of the clinical team within appropriate time frames
- Record requests for home visits, taking all relevant details, and prepare daily home visit lists for doctors
- Action prescription requests according to the practice protocol
- Advise patients on private services available at the practice and the relevant charges
- Retrieve and accurately file medical records and correspondence
- Tidy and maintain the reception, waiting room, public areas, and consulting rooms to provide a professional image and environment
Person Specification:
- Good secondary education
- Dealing with the public
- Uses computer, either personally or professionally
- Excellent communication skills
- Good handwriting
- Good English language
- Good telephone manner
- Computer literate - email, internet, and Microsoft Word
- Excellent customer care approachable and caring
- Ability to work as part of an integrated multi-skilled team
- Calm and able to deal with difficult situations
- Use own initiative
- Keen learner
- Able to work under pressure
- Professional and friendly personality
- Organised
- An understanding, acceptance, and adherence to the need for strict confidentiality
- Able to work in a changing environment
- Able to provide flexible working hours