Description
Join Robinhood in building the future of finance, where an estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
As a Customer Experience Associate with Money, you will serve as a subject matter expert on Credit Card and Banking products and customer support processes, assisting cardholders with their most challenging inquiries.
Your responsibilities include:
- Providing exceptional customer service to every cardholder
- Applying critical thinking and problem-solving skills to remain adaptable as support processes evolve
- Investigating details independently, escalating issues appropriately, and identifying emerging trends that may indicate product bugs
- Learning and growing continuously as banking and credit card services expand
- Acting as an advocate for products and services, driving continuous improvement based on customer feedback
Requirements:
- 1+ years of customer service, financial services or contact center support experience
- Basic understanding of financial products or a strong willingness to learn
- Familiarity with text, email, and phone-based customer support channels
- Basic working knowledge of Salesforce or similar CRM platforms
Benefits:
- Challenging, high-impact work to grow your career
- Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
- Top-tier benefits, including 100% paid health insurance for employees with 90% coverage for dependents
- Access to AI tools and continuous AI skill-building
- Flexible benefits spending account for wellness, learning, and more
- Employer-paid life and disability insurance, fertility benefits, and mental health benefits
- Time off to recharge, including company holidays, paid time off, sick time, and parental leave
Base pay for the successful applicant will depend on various job-related factors. The expected hourly range for this role is $21.30-$25 USD.