Description
We are seeking an On site resident Field Technical Support & Tech Consulting - Nonstop systems to join our team.
As a Nonstop Field Technical Support Consultant, you will provide onsite technical services to help customers achieve their business objectives. Your primary responsibility will be to ensure the stability, performance, and continuous improvement of mission-critical environments running on HPE Nonstop Servers.
Responsibilities:
- Provide Level 1 technical support for incidents related to HPE NonStop hardware and some software.
- Troubleshoot and resolve basic system issues, escalating to engineering teams when necessary.
- Apply patches, firmware updates, and collaborate applying software upgrades in coordination with customer change management processes.
- Collaborate in incidents follow-up and documentation.
- Register and control systems hardware and software inventories, including licenses, users, etc.
- Apply continuous systems monitoring.
- Participate in customer review meetings and contribute to continuous service improvement initiatives.
- Work closely with HPE internal teams, including engineering, product support, and account management.
- Share knowledge and best practices with peers and contribute to internal knowledge bases.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or related field.
- 2+ years of experience supporting general systems in enterprise environments. A plus with knowledge of HPE NonStop systems.
- Preferable understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems and concepts.
- Preferable experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY.
- Familiarity with ITIL processes (Incident, Problem, Change Management).
- Excellent troubleshooting, communication, and customer service skills.
- Excellent communication skills in English language.
- Availability to work extended rotating shifts.
What We Can Offer You:
- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.
- Personal & Professional Development: specific programs catered to helping you reach any career goals.
- Unconditional Inclusion: we celebrate individual uniqueness and value varied backgrounds.