Description
We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there.
You will mainly work on developing dashboards and reports for the Workforce Management. You will work closely with internal and external stakeholders (Operations, Support groups, Client’s Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times.
Key Responsibilities
- Design performance efficient, impactful reports and visualizations for business and technical audiences.
- Make large and/or complex data more accessible, understandable and usable.
- Transform, improve and integrate data, depending on the business requirements.
- Be responsible for data federation.
- Create and maintain a reports' instruction manual.
- Deliver the data in a useful and appealing way to users.
Skills and Qualifications
- At least 6 months experience in Workforce Management as Reporting Analyst or similar capacity.
- Ability to work with large amounts of information and see the ‘bigger picture’.
- Excellent analytical and problem-solving skills.
- Strong attention to detail.
- Critical thinking.
- Good communication skills, both written and verbal.
- Excellent math skills (optional but preferred).
- Ability to contribute proactively both independently and as part of a team.
- Experience in Power BI, Amazon Connect, Kibana, Teleopti is preferred.
- Exposure to ETL, databases/data warehouse that relates to developing reports using Power BI is preferred.