Description
Entrata's Leasing Center is seeking a Leasing Professional to join our team in India. In this role, you will act as a virtual Leasing Professional for apartment communities, residents, and prospective tenants across the nation. You will provide exceptional customer service by handling inbound leasing, maintenance, and resident/solicitor calls, ensuring that all interactions reflect Entrata's values and high standards.
Responsibilities:
- Handle inbound calls, including leasing calls, maintenance calls, and resident/solicitor calls
- Manage back-to-back calls for the duration of your shift, depending on business needs
- Document clear and concise notes for every call, capturing relevant details accurately
- De-escalate concerns and provide solutions to ensure customer satisfaction
- Schedule appointments for prospective renters to tour the community
- Communicate updates from property staff to callers
- Achieve at least passing scores for all graded calls
- Provide feedback, suggestions, and comments to the Shift Manager as needed
- Participate in scheduled team meetings and training sessions
- Maintain a positive work environment by adhering to Entrata's company values
Minimum Qualifications:
- Speaks clear, natural English with complete sentences
- Can explain information simply and confidently
- Writes concise, accurate notes with correct spelling, grammar, and well-structured sentences for clear communication
- Reads and understands information quickly, including property details, notes, and policies
- Willingness and ability to use accent-neutralization software to ensure clear, easily understood communication with customers
Preferred Qualifications:
- High school diploma or equivalent
- Self-motivated with a strong drive to succeed
- Professionalism and the ability to balance work and fun appropriately
- Positive attitude and willingness to learn, including memorizing processes and procedures
- Previous experience in a customer service, call center, or leasing support environment is a plus