Description
We are seeking a Customer Service Associate - Trainee to join our team. As a Customer Service Associate, you will provide services to members of the general public, assisting with marriage licenses, passport applications, and performing other statutory obligations of the Clerk's office.
Responsibilities:
- Perform marriage licensing services, including instructing the public in the application process, verifying eligibility, reviewing applications, issuing licenses, and maintaining records.
- Officiate the performance of civil marriages as a Deputy County Clerk.
- Perform passport services, including providing technical assistance, assisting in the completion and submission of passport applications, verifying validity and accuracy of applicant's personal documentation, taking photos, administering oaths, and mailing passport applications.
- Perform cashiering duties following County policies and procedures.
- Process credit card orders and resolve related customer issues.
- Provide excellent customer service.
- Collect and receipt fees for various transactions and services, balance money received at end of day, and prepare applicable reporting materials.
- Perform other tasks in support of the Clerk's Office as assigned.
Requirements:
- High school diploma or equivalent.
- One year of general customer service experience in a retail, call center, office, or other related environment.
- Equivalent combinations of education and experience may also be considered.
- Preference may be given to applicants with a documented typing speed of 40 wpm or more.
- Preference may be given to applicants who are fluent in Spanish, Russian, Tagalog, or Hebrew.
Pay Information:
- Hourly wage: $16.02 per hour.
- Eligible for job change to Customer Service Associate after completing required training and 300 hours of employment with an hourly wage of $17.20 per hour.