Description
Are you ready to help build the next chapter of educational excellence? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students.
We are searching for Operations Associates or Managers who are excited to help drive operational excellence across a Zeta school by ensuring school safety, maintaining exceptional facilities, and delivering seamless day-to-day operations so students and educators can thrive.
The role at a glance Role: Operations Associate or Manager Start date: July 2027 or sooner, based on Zeta's immediate hiring needs and your availability Location: Bronx, Upper Manhattan, or Queens Work model: Fully on-site in New York City Salary range: $66,500 - $78,000 starting salary Reports to: Operations Director
Who you are You bring:
- A Bachelor’s degree
- 1+ year of relevant, hands-on experience in facilities, operations, or safety within a fast-paced environment is required. Recent college graduates with relevant internship experience will also be considered
- Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities, meet deadlines, and follow through reliably
- The ability to thrive in a fast-paced, fully in-person environment and respond to challenges with urgency, professionalism, and solutions-oriented judgment
- A hands-on, systems-minded approach, with the initiative to identify gaps, improve processes, and take ownership of results
- A strong work ethic, service-oriented mindset, and genuine openness to feedback and growth
What you’ll be doing In the Operations Associate or Manager role, you will:
- Execute the school’s Zeta Operational Excellence (ZOE) Action Plan to maintain a score of at least 90%, including tracking progress, completing action items, and ensuring consistent follow-through on monthly priorities.
- Support and strengthen efficient, scalable operational systems that maximize effectiveness across the school building, in close partnership with the Operations Director.
- Manage day-to-day and long-term purchasing and inventory systems, using data, forecasting, and best practices to steward school resources responsibly.
- Assist with vendor relationships and negotiations, particularly in support of food service programs, facilities needs, and school renovations.
- Collaborate closely with school leaders and teammates to maintain a safe, organized, and high-functioning school environment where students and staff can thrive.
- Plan, manage, and execute school-wide systems and projects, including student enrollment processes, student record maintenance, and long-term operational initiatives.
- Serve as a welcoming ambassador of Zeta’s mission and growing brand, ensuring all students, families, staff, and visitors experience warmth, professionalism, and “Family Wow.”
- Own front office operations, serving as the primary point of contact for visitors and families and delivering consistently world-class service.
- Plan and execute school-wide events and communications, including maintaining the school events calendar and producing weekly family communications and newsletters.
- Build and sustain strong, authentic relationships with students, families, staff, and community stakeholders so every member of the school community feels informed, supported, and included.
- Model strong ownership, attention to detail, and problem-solving, contributing to a culture of operational brilliance and joyful community across the school.
How does Zeta invest in you? We offer great benefits
- Comprehensive and affordable medical, dental, and vision plans
- Flexible spending accounts for eligible medical purchases and commuter expenses
- 403(b) retirement plan; Zeta offers matching contributions toward your savings
- Competitive compensation
- Relocation support to help eligible candidates make the move to New York City
We provide awesome perks
- Monthly stipend for wellness and lifestyle expenses – from gym memberships to salon appointments, concerts, and more
- Four live therapy sessions per month through Talkspace and a free Headspace subscription
- MacBook Air and specified monthly reimbursement for use of a mobile phone
- Fully stocked team spaces with snacks and quality coffee to keep you fueled throughout the day
- Zeta swag, team outings, and some of NYC’s finest sweet treats handpicked from our CEO
- Books and resources for professional development