Description
We are seeking a Digital Business Analyst to join our APAC team. You will be the link between our APAC operations and the digital teams who build and run our platforms. You will take a vision and work out what it means for our systems, teams, customers, and processes.
Key Responsibilities
- Work closely with Digital leadership, stakeholders, and developers to bring vision to reality
- Work with stakeholders across our APAC markets to determine the requirements for changes to legal, financial, technical, and operational processes
- Create, manage, and maintain detailed tickets of work for our development teams
- Capture, analyse, and document requirements, then support communication and delivery
- Assess how new features and products will affect our systems, processes, and data, both local and global
- Carry out cost-benefit analysis, including the associated risks
- Support administration and configuration of platforms
- Test changes before they go live, and look into issues before escalation
- Identify where we can use the systems and features we already have before building something new
Skills, Knowledge & Expertise
- Experience defining solutions within a technical development environment
- Hands-on experience configuring, testing, and troubleshooting digital platforms and integrations
- Excellent verbal and written communication skills, and the ability to work professionally with engineers, international teams, and subject matter experts
- Experience liaising with and managing internal and external stakeholders
- A highly organised, logical, and solutions-focused approach, with the ability to work to deadlines and prioritise competing work
- Able to work well with a team spread across countries and time zones, hosting and joining online calls
- Comfortable working in ambiguity with pragmatism
Benefits
- 50% discount on LUSH products to keep you smelling and feeling fresh
- A welcome pack of LUSH products
- Paid day off for your birthday
- Profit-based bonus
- We're 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future, and share in the rewards of success when the company is doing well
- Company-sponsored Employee Assistance Program with free access to psychological, financial, legal, and dietary advice