Description
We are seeking a ServiceNow Engineer - Strategic Portfolio Management (SPM) to support the USCENTCOM Information Technology Services (CITS) Program in Tampa, FL. As a ServiceNow Engineer - SPM, you will be responsible for the configuration, implementation, enhancement, and sustainment of the Strategic Portfolio Management (SPM) module within a complex enterprise ServiceNow environment.
Responsibilities:
- Configure, implement, enhance, and sustain the ServiceNow Strategic Portfolio Management (SPM) module, including Demand, Project, Resource, and Financial/Budget Management capabilities
- Serve as the primary hands-on technical resource for SPM, working closely with Business Analysts and program stakeholders to translate portfolio and project management requirements into platform capabilities
- Evaluate existing SPM customizations against out-of-box ServiceNow functionality, favoring native configuration to reduce technical debt and upgrade risk
- Develop and support workflows, business rules, client scripts, UI policies, forms, and reporting within the SPM application suite
- Build and maintain integrations between SPM and other ServiceNow modules (ITSM, CMDB/ITOM) using REST and SOAP
- Coordinate with the ServiceNow engineering team on platform-wide standards, ensuring SPM work aligns with broader engineering and customization discipline
- Develop and maintain dashboards, KPIs, and reports to support portfolio visibility, resource allocation, and program decision-making
- Support patching, upgrades, and version migrations of ServiceNow infrastructure, including pre-upgrade testing and post-upgrade validation of SPM and related capabilities
- Assist with troubleshooting of underlying platform infrastructure issues - performance, connectivity, and instance health - in coordination with the broader ServiceNow engineering and infrastructure teams
- Troubleshoot application-level SPM issues, maintain security controls, and produce technical documentation for the module
Requirements:
- Bachelor's degree with focus in Computer Science, Information Technology, or a related field (equivalent experience considered)
- 5-8 years of hands-on ServiceNow engineering, configuration, and implementation experience
- 2+ years of direct, hands-on experience with the ServiceNow Strategic Portfolio Management (SPM) or Project Portfolio Management (PPM) module
- Experience supporting SPM in a complex enterprise environment, including demand intake, project/resource management, and portfolio reporting
- Hands-on experience with ServiceNow SPM/PPM: Demand Management, Project Management, Resource Management, Investment Funding, Strategic Planning Workspace (SPW), and Goal Framework
- Working proficiency in JavaScript, Glide API, and core ServiceNow development tools
- Experience configuring business rules, client scripts, UI policies, UI actions, workflows, forms, and tables
- Experience building and supporting integrations using REST and SOAP
- Ability to develop and maintain dashboards, KPIs, and reports to support portfolio and resource visibility
- Working knowledge of core ITSM capabilities (Incident, Problem, Change, Request) sufficient to coordinate SPM work with the broader platform
- Sound judgment in evaluating when SPM customization is warranted versus when native/out-of-box configuration should be used
- Working knowledge of ServiceNow server infrastructure, including experience supporting or assisting with patching, upgrades, and version migrations
- Ability to troubleshoot platform infrastructure issues (performance, connectivity, instance health) and coordinate resolution with infrastructure/engineering teams
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Award-winning culture of innovation and a military-friendly workplace