Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Asset Protection Coordinator (APC) is responsible for improving the retail customer experience and mitigating company losses to external theft in their assigned store.
Primary Job Duties & Responsibilities:
- Provides attentive, friendly customer service and greets all customers
- Monitors assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products and communicates with Store Management about observations
- Inspects high-risk product categories regularly to detect and deter theft activity
- Ensures use of approved asset/product protection equipment and the security labeling program
- Prepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders
Required Qualifications :
- Physical abilities to support the essential functions of the role, such as standing and moving throughout the store for the majority of work time
- Excellent observational skills and ability to recall and describe detailed facts
- Ability to engage and communicate well with customers and provide excellent customer service
- Ability to communicate effectively, both verbally and in writing
- Work a flexible schedule that will include nights and weekends
Responsibilities - % Time
- Provide customer service to prevent theft and reduce friction caused by product protection - 60%
- External Theft Reporting and Review potential links of habitual offenders in Auror System - 30%
- Monitor store compliance with AP related programs that prevent external theft - 10%
Benefits:
- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources