Description
We are seeking a Brigade Chef to join our team at the Mercure Paris Orly Tech hotel, located in the heart of the Orly district. As a modern and welcoming hotel, we cater to a diverse range of clients, including business travellers and tourists.
As a Brigade Chef, you will be responsible for:
- Organising the reception and care of clients, ensuring their stay runs smoothly
- Building high-quality relationships with clients to foster loyalty
- Anticipating and addressing client needs
- Contributing to the achievement of qualitative and quantitative objectives within your department
- Implementing brand and Group projects and identity
- Supervising the work of receptionists and participating in their professional development
- Representing the hotel's image
In terms of technical skills, you will:
- Participate in, organise, and supervise operations related to client check-in and departure
- Ensure the application of pricing policy and internal audit procedures
- Guarantee the smooth transmission of necessary information to other departments and team members
- Monitor the quality of services offered, through client feedback and quality audits
- Handle complaints and provide swift solutions
You will also focus on:
- Sales and revenue growth
- Team management and motivation
- Hygiene and safety protocols
Requirements:
- Bac to Bac +2 level education
- 1-2 years of experience as a receptionist
- Professional computer skills, particularly with Opera Cloud and Resaweb
- Professional English language proficiency
We offer:
- Full-time CDI contract, 39 hours per week
- Collective interest-sharing and profit-sharing scheme
- ALL Heartists card, providing access to numerous benefits within the Accor network
- Health insurance and life insurance
- 50% reimbursement of transportation costs
- Uniform provided and maintained
- On-site parking available
- Easy access by public transport, including Tramway T7