Description
As a Technology Account Manager, you will ensure the timely delivery and execution of Mastercard's RTP Products & Services to operators and clients in the Philippines.
Key responsibilities include:
- Leading initiatives from concept stage to deployment, including scoping functional requirements with clients and operators
- Providing technical guidance, developing technical solutions, managing performance, and ensuring effective execution across all phases of the delivery process
- Offering post-production support, including troubleshooting, reviewing logs, and supporting migrations and testing with clients and operators
- Acting as the primary technical contact for clients, operators, and cross-functional teams
- Supporting production migration for clients, addressing settlement-related issues, and ensuring timely delivery of reports
- Facilitating release management and training, supporting clients on regression testing and troubleshooting
- Contributing to pipeline development by collaborating with country leads, account managers, product leaders, and the O&T Regional lead
- Conducting regular training sessions for clients, vendors, and relevant industry authorities
Requirements:
- BSc Degree in Computer Science, Computer Engineering, Information System or related field
- Knowledge of Real Time Payment, especially technical integration (for Director level position)
- Experience providing technical support for Real Time Payment
- Experience integrating Payment solutions across multiple platforms and services
- Knowledge of web technologies, APIs, and general payment system