Description
As a Mandarin Bilingual Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community.
Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.
We are looking for someone with excellent communication skills, flexibility to adapt to various situations and player needs, accountability and reliability in handling player inquiries and issues, and proactivity in identifying and addressing problems.
The ideal candidate will have:
- Mastery in C1-C2 level Mandarin language proficiency (Mandarin - Traditional Chinese), with English at B2 level or higher.
- Excellent communication skills for effective player support.
- Flexibility to adapt to various situations and player needs.
- Accountability and reliability in handling player inquiries and issues.
- Proactivity in identifying and addressing play
Nice-to-haves include previous Customer Service experience or any relevant experience as a Chinese Bilingual CSR in a BPO setting, similar experience in Email or Live Chat Support, knowledge of community platforms (e.g. Discord, Slack), and a passion for video games.
We offer non-taxable allowances, HMO and life insurance, paid time offs, and an annual wellness subsidy.