Description
Are you excited about artificial intelligence (AI) and looking for a career in legal technology? Thomson Reuters is looking for an enthusiastic AI Product Trainer to join our Customer Training Team in Australia and New Zealand (ANZ), focused on legal.
You’ll work closely with our sales teams to help customers adopt our AI-powered legal software and get the most from it. You’ll learn from experienced trainers while building your own skills in customer onboarding, training delivery, and account support.
Key Responsibilities
- Support Customer Training: Help run onboarding and training sessions so customers feel confident using our software. You’ll work alongside senior trainers and help tailor programs to meet specific client needs.
- Build Customer Relationships: Take part in regular check-ins, learn about customers’ goals, and identify opportunities for further training.
- Help With Research: Support customers with their research queries and show them how to get the most value from our products and services.
- Share Customer Feedback: Work with our Sales, Product Development, and Commercial teams to share what customers tell us and contribute ideas for continuous improvement.
- Drive Customer Success: Contribute to initiatives that improve customer satisfaction, strengthen engagement, and support customer retention.
Required Qualifications
- A law degree, which is mandatory. We welcome recent graduates who are keen to build a career in legal technology.
- An interest in legal technology, or a willingness to quickly learn the legal technology landscape.
- A strong interest in learning and applying new technologies, software, and AI-enabled solutions.
- Excellent interpersonal skills, a positive and proactive attitude, and a genuine commitment to supporting customers and solving problems.
- A willingness to collaborate with colleagues across different teams and contribute to projects and initiatives.
Preferred Qualifications
- Some experience presenting, teaching, or engaging with people in a professional setting.
What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.