Description
You will report to the Enterprise Customer Success Consulting Manager and provide post-sale implementation consulting to help guide successful adoption of Autodesk solutions.
Responsibilities:
- Work directly with enterprise customers to offer consulting services including process and workflow development strategies, training, and technical guidance to ensure customers maximize the value from their investment in Autodesk technologies.
- Lead implementation consulting engagements with customers on strategic transformation and improvements on factory/process plant planning and operation, including supply chain integration.
- Contribute to sales and business development so that customers understand the value of consulting services.
- Provide support to sales/business development to help customers understand the value of engaging consulting resources.
- Set up new business improvement processes and create priorities for required solutions.
- Analyze the current situation, define a hypothetical model of the ideal situation, identify gaps, and propose solutions.
- Define detailed requirements and workflows to apply Autodesk products such as Inventor, Vault, Fusion 360, AutoCAD, and Plant 3D.
- Present the best applications of Autodesk products to customers and define and document detailed use cases.
- Work with customers and consulting groups to solve technical problems.
- Promote and confirm adoption and usage through presentations, tests, and training of solution details.
- Provide feedback to the Global Consulting Group on customer experience for product and process improvement.
Minimum Qualifications:
- At least 7 years' experience as an implementation consultant for design and manufacturing solutions such as PLM, ERP, and MES in the automotive or manufacturing industries.
- Understanding of digital transformation and digital twin in the manufacturing industry.
- Experience in structured analysis of business information and workflow use case analysis.
- IT knowledge of web applications, cloud, and databases.
- Understand the business of the software industry.
- Creative and good business sense.
- Management skills in parallel projects.
- Communicative, flexible, responsible, and able to demonstrate customer orientation.
- Proficiency in Japanese and English.