Description
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
This role sits within the Coach & Instructor Enablement Team, which exists to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably, and at scale.
As an Operations Specialist, you will:
- Coordinate onboarding and ongoing training for coaches and instructors, covering scheduling, audience, facilitator/SME, materials, attendance & completion, recordings, teach-backs, certification tracking, compliance, CPD completion, and other training operations admin.
- Own enablement initiatives/projects end-to-end, ensuring the right coaches and instructors receive the right training and up-skilling at the right time to deliver customer programs.
- Manage the shared Senior Coach and Instructor pool day-to-day, allocating their time across Technical Skills, EPA, and other enablement work.
- Provide operational support to the enablement team, ensuring data and enablement inputs are ready for monthly quality calibrations.
- Keep a record of champions and buddies, who they support, and what has been handed to them.
- Keep the enablement content library and enablement communications in order.
- Report regularly to Senior Managers and Delivery Managers, and help prepare for MBRs and QBRs.
About You:
- 2–4 years of experience in an Operations, Project Management, or Customer Success function, ideally in a fast-paced, tech-enabled environment.
- You're passionate about using data to solve problems and can build dashboards or reports that turn raw information into actionable insights.
- You've designed and implemented processes or playbooks that improved team performance and operational consistency.
- A natural collaborator who communicates clearly, navigates ambiguity with confidence, and takes initiative to move work forward without waiting for direction.
- You thrive in a dynamic environment, balancing long-term improvements with short-term needs, and consistently deliver to a high standard.
- You are empathetic and mission-driven: motivated by helping learners succeed, and by supporting the coaches who enable that success.
Benefits:
- Time off: 27 days holiday, plus 5 additional days off.
- Health & Wellness: private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub, and access to Spill.
- Hybrid work offering: for most roles, we collaborate in the office three days per week.
- Work-from-anywhere scheme: you'll have the opportunity to work from anywhere, up to 10 days per year.