Description
The Food & Beverage team enables a consistent experience for guests by ensuring product is fresh, in stock, available, and accurately priced and signed on the sales floor.
As a Food & Beverage Team Leader, you will lead a team of hourly team members and be responsible for:
- Consistently delivering guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
- Ensuring every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
- Actively observing and providing feedback, holding team members accountable while recognising great guest experience moments
- Reviewing area guest, financial, and team outcome metrics to identify opportunities, taking action to improve, and aligning team on the right behaviours and execution
- Understanding sales goals, planning and executing daily/weekly workload to deliver on department and store sales goals and guest engagement
- Leading a guest-focused, efficient Food & Beverage team that strives to deliver the Food & Beverage standards
- Assessing backroom and sales floor areas of Food & Beverage and Food Service on a daily basis
- Establishing clear goals and expectations and holding team members accountable to those expectations
- Being a partner to the store leadership team through communication and collaboration to influence current sales performance and workload deliverables
- Maintaining a fresh, full, and food-safe area during all operating hours
- Assigning daily tasks to team members based on planned workload and guest traffic patterns
- Validating and following up on team members' progress against their assigned prioritised workload tasks
- Leading and demonstrating a culture of executing all best practices
- Leading team huddles to communicate focuses and trends
- Developing and maintaining partnerships with vendors to ensure clear expectations are established
- Remaining up-to-date on relevant trends and products to educate team members
- Supporting your leader in the hiring and onboarding process of new team members
- Supporting guest services such as back-up cashier, order pick up, and Drive-up
- Supporting becoming a subject matter expert in federal, state, and local adult beverage laws
- Leading your team to uphold and maintain all Starbucks and Pizza Hut Brand Standards
- Demonstrating a culture of ethical conduct, safety, and compliance
- Leading and demonstrating a safety culture through modelling and recognising safe behaviours
- Modelling the execution of physical security processes
- Supporting merchandise protection strategies across the total store
- Demonstrating inclusivity by valuing diverse voices and approaches
- Following all safe and secure training and processes as a key carrier
- Occasionally assuming store-level leadership on duty responsibilities
- Addressing all store emergency and compliance requirements
Requirements:
- Must be at least 18 years old or older
- High school diploma or equivalent
- Previous retail and/or food experience preferred, but not required
- Strong interest and knowledge of the Food & Beverage business
- Ability to lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed
- Ability to work independently and as part of a team
- Ability to manage workload and prioritise tasks independently
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
Working Conditions:
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports, and information
- Accurately handle cash register operations as needed
- Climb up and down ladders if needed
- Scan, handle, and move merchandise efficiently and safely
- Flexible work schedule (e.g., nights, weekends, and holidays)
- Reliable and prompt attendance necessary
- Ability to work in environments that will include refrigeration and freezer temperatures and conditions
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties
- Ability to remain mobile for the duration of a scheduled shift