Description
Adyen is looking for a Senior Partner Solutions Engineer with a track record of hands-on embedded Android or systems engineering work to own the technical relationship with one or more of its most complex hardware OEM partners.
The successful candidate will serve as the primary technical authority on that relationship, root-causing the hardest device-level issues, holding senior OEM engineering counterparts accountable, and shaping how Adyen manages OEM technical relationships as the function grows.
Responsibilities
- Serve as the primary, most senior technical advisor for the OEM's engineering team, leading escalations on the most complex device-level issues.
- Drive technical strategy for the OEM relationship: prioritizing issues, closing process gaps, and evolving automation and tooling.
- Lead cross-functional alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial on priorities for the OEM.
- Design and drive adoption of tooling, automation, and process improvements that scale quality efforts across the relationship.
- Partner with Commercial to drive proactive improvements to the Adyen payment experience on partner devices.
- Mentor other Partner Solutions Engineers on debugging approach and partner management.
- Help shape the broader and scalable operating model for Hardware Partner Engineering as Adyen adds OEM relationships and device coverage.
Requirements
- 8+ years of experience in a technical solutions role, partner engineering, or related fields, with proven experience in a customer-facing role.
- 4+ years of hands-on embedded, firmware, or systems engineering experience, with meaningful exposure to hardware, embedded, or device-level environments.
- Embedded Android experience in a point-of-sale context is a plus.
- A credible technical authority who can evaluate an OEM's root-cause claims and hold senior OEM engineering counterparts accountable.
- Track record of turning a reactive backlog into durable process, tooling, or automation.
- Excellent communicator, comfortable leading discussions with senior partner engineering leadership and internal cross-functional stakeholders.
- High agency and a strategic mindset.
- Willing to travel to OEM locations and work across time zones.