Description
Join Salesforce as a software engineer in our AI-native Academy and help build the next generation of AI-powered engineering. You'll work on solving real production challenges, building intelligent automation, and strengthening system reliability. With hands-on guidance from a senior mentor, you'll combine software development with production support experience.
Responsibilities:
- Investigate and resolve support cases, production defects, access issues, and integration failures.
- Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting, and maintenance.
- Develop AI agents and workflows that help classify cases, retrieve relevant knowledge, and execute approved actions with appropriate safeguards.
- Identify root causes and improve code, monitoring, tests, and documentation to prevent recurring incidents.
- Write, test, review, and deploy maintainable software using established engineering practices.
- Participate in incident response and scheduled support or on-call rotations, with training and guidance appropriate to your experience.
- Work with senior mentors and product teams to understand systems, prioritize improvements, and deliver changes safely.
- Measure the impact of your work through reduced manual effort, fewer repeat issues, faster resolution, and improved reliability.
Requirements:
- 3+ years of experience in software engineering.
- Foundational programming skills in at least 2 languages, such as Python, Java, JavaScript, TypeScript, or Go.
- An understanding of software engineering fundamentals, including data structures, APIs, testing, version control, and debugging.
- An ability to investigate problems using logs, error messages, and system behavior.
- Curiosity about automation, AI-assisted development, and reliable production systems.
- Clear communication, a collaborative approach, and a willingness to ask questions and learn from feedback.
- A related technical degree required.
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program