Description
We are looking for an experienced DevOps & Application Services Manager to lead a St. Louis-based team supporting highly available, low-latency trading and market infrastructure services.
You will combine people leadership, production ownership and engineering discipline to improve service resilience, deployment safety, observability and operational efficiency across on-premises and cloud environments.
Responsibilities:
- Manage, coach and grow DevOps and application support engineers; set clear objectives, build capability, support succession planning and create an inclusive, accountable culture.
- Be accountable for availability, performance, capacity and recoverability of assigned trading and application services, using service-level objectives and operational metrics to drive outcomes.
- Lead incident, problem, change, release and event-management practices; coordinate major-incident response, stakeholder communications, root-cause analysis and corrective actions.
- Advance CI/CD, infrastructure as code, configuration management, automated testing, deployment controls and repeatable environment provisioning.
- Improve monitoring, alerting, logging, tracing, dashboards and automated remediation; reduce operational toil and recurring failure demand.
- Maintain disaster-recovery readiness, business-continuity controls, security compliance, vulnerability remediation, audit evidence and operational risk actions.
- Work with global product and engineering teams to ensure new services are supportable, production-ready and aligned with enterprise architecture and technology standards.
- Manage priorities, resources, technical debt, service improvements and dependencies; provide clear reporting on performance, risks, incidents and delivery commitments.
- Use data, retrospectives and industry practices to improve customer outcomes, platform resilience, team effectiveness and cost efficiency.
What you will deliver:
- Stable, secure and resilient production services supporting time-sensitive financial markets.
- Measurable reductions in incidents, recovery time, manual effort and deployment risk.
- Consistent production-readiness, service-acceptance and operational-governance standards.
- Modern, reusable delivery patterns for applications and infrastructure across hybrid environments.
- Clear service ownership, actionable operational metrics and transparent risk reporting.
- A high-performing team with strong technical depth, customer focus and effective cross-regional collaboration.
Requirements:
- Proven experience leading DevOps, Site Reliability Engineering, production engineering or application support teams in a complex, regulated or high-availability environment.
- Strong operational leadership across incident, problem, change, release, capacity, availability and continuity management.
- Hands-on understanding of Linux/Unix platforms, networking, databases, middleware, cloud services and distributed application architectures.
- Demonstrated delivery of CI/CD, infrastructure as code, configuration management, automated testing and secure software-delivery practices.
- Experience using observability and operational tooling to improve service health and reduce mean time to detect and recover.
- Ability to assess technical and operational risk, prioritise remediation and communicate clearly with senior technical and business stakeholders.
- Strong people-management skills, including hiring, coaching, performance management, workforce planning and development of diverse teams.
- Bachelor’s degree in Computer Science, Engineering, Information Technology or equivalent practical experience.
- Financial markets, trading-platform or market-infrastructure experience is preferred; strong candidates from other high-availability technology environments are also encouraged to apply.
Nice to have:
- Relevant experience may include AWS, Linux/Unix, Kubernetes, Docker, Terraform, Ansible, Git-based source control, Jenkins or comparable CI/CD platforms, Python, Bash, PowerShell, Kafka, SQL/Oracle, Control-M, Datadog or similar observability platforms, Jira and Confluence.
What you should know about this role:
- This role is based in St. Louis and follows LSEG’s hybrid-working approach, with the team’s pattern agreed according to business and operational needs.
- Participation in an out-of-hours management escalation rota is expected.
- Planned weekend or evening support may be required for releases, resilience testing or major service events.
- The role works across US, UK, EMEA and Asia-Pacific time zones; occasional travel may be required.