Scrum Master / Agile Team Coach

Cigna is a global health insurance company, dedicated to its mission of helping improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable.

You will support Cigna's International Health business as a Scrum Master / Agile Team Coach. This role is part of Cigna Healthcare, which provides global and local health insurance solutions.

The purpose of the Scrum Master / Agile Team Coach role is to maximize value delivery through collaboration, impediment removal, visibility, learning, and evidence-based improvement.

Key Responsibilities

Team Coaching and Agile Enablement

• Provide coaching and guidance to Agile Teams and support the adoption and application of Agile values, principles, and practices.
• Act as a servant leader, facilitator, mentor, and coach for individuals and teams.
• Enable teams to improve collaboration, transparency, psychological safety, accountability, and self-management.
• Use effective communication and listening skills to teach, coach, mentor, and support healthy team interactions.
• Foster a healthy working culture, build strong relationships, and strengthen key interactions across teams and stakeholders.

Delivery Flow and Continuous Improvement

• Support teams in improving flow, reducing bottlenecks, managing impediments, and operating at a sustainable pace.
• Help teams establish realistic and achievable delivery commitments based on capacity, clarity, dependencies, and delivery risks.
• Maintain metrics and data necessary to provide visibility into maturity, progress, quality, flow, predictability, and value delivery.
• Facilitate evidence-based improvement through retrospectives, improvement actions, and follow-through on agreed outcomes.
• Encourage Built-In Quality, continuous learning, and relentless improvement as part of day-to-day team working practices.

Facilitation and Cadence Events

• Support and facilitate team ceremonies and cadence events that drive progress toward value delivery and business outcomes.
• Facilitate team events such as planning, team syncs, backlog refinement, reviews, retrospectives, and improvement workshops, as applicable to the team context.
• Participate in Sync events, Scrum Master / Team Coach forums, and internal Agile communities of practice.
• Support ART-level alignment events, including PI Planning, ART Sync, Coach Sync, System Demo, and Inspect & Adapt, as applicable.

ART Alignment, Dependencies, and Impediments

• Provide support that helps Agile Teams improve overall ART performance through collaboration and alignment between team objectives, vision, and strategic themes.
• Facilitate and support dependency management to ensure alignment of delivery across teams.
• Support removal of impediments that hinder achievement of team goals and objectives.
• Protect the team from unnecessary disruptions and external distractions while escalating systemic impediments in a timely manner.
• Collaborate with Product Owners, RTEs, Agile Product Managers, business stakeholders, and technology partners to maintain transparency and alignment.

Success in this Role

• Teams demonstrate stronger self-management, collaboration, and ownership of delivery outcomes.
• Impediments, blockers, dependencies, and delivery risks are made visible and addressed promptly.
• Team ceremonies and cadence events are purposeful, outcome-focused, and continuously improved.
• Metrics and qualitative insights are used to improve flow, predictability, quality, and stakeholder transparency.
• Teams operate at a sustainable pace while maintaining alignment with ART priorities and International Health business outcomes.
• Continuous improvement becomes embedded in the team culture.

Required Qualifications / Skills / Experience

• Certified Scrum Master (CSM), SAFe Scrum Master, SAFe Advanced Scrum Master, Professional Scrum Master, or equivalent Agile certification.
• At least 6 years of proven experience as a Scrum Master/Agile Team Coach role.
• Experience facilitating team development and continuous improvement initiatives.
• Strong knowledge of Lean-Agile principles, Scrum practices, Kanban practices, and team-level Agile delivery.
• Experience with Scaled Agile Framework (SAFe) and understanding of its principles and practices.
• Excellent communication, facilitation, coaching, mentoring, and conflict resolution skills.
• Ability to work effectively with cross-functional and geographically distributed teams.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to manage priorities in a changing environment and support teams working under delivery deadlines.
• Ability to interact with Subject matter experts, Product Owners, Agile Product Managers, and stakeholders in a matrix structure.
• Knowledge of IT concepts, software delivery lifecycle, delivery methodologies, architecture considerations, and technical standards.

Desired Qualifications / Skills / Experience

• Working knowledge of Jira, Confluence, Mural, or similar collaboration tools.
• Experience supporting product, platform, operational, or service-based delivery teams.
• Experience facilitating organizational change and Agile transformation initiatives.
• Experience in software development lifecycle, IT delivery, product delivery, or project management.