Description
We are looking for a product leader who can connect customer behavior, product strategy, and measurable growth.
Your Mission Own the product vision and roadmap for customer insights and adoption across Cisco Cloud Control. Build the capabilities that reveal how customers onboard, move between experiences, use products and features, and realize value across their Cisco environment.
Responsibilities
Build End-to-End Customer Visibility
- Define a customer lifecycle measurement strategy spanning discovery, onboarding, activation, ongoing usage, expansion, and renewal signals across Cisco Cloud Control.
- Partner with product and data teams to connect events and context across products, features, customer accounts, roles, and key lifecycle milestones.
- Establish clear definitions, instrumentation standards, and data quality practices so teams can trust and compare the signals they use to make decisions.
Understand Adoption and Customer Behavior
- Identify patterns in how customers discover, configure, and use products and features, including the paths that lead to sustained value or early drop-off.
- Segment journeys by customer needs, environment, role, maturity, and use case to reveal meaningful differences in adoption and outcomes.
- Pair quantitative product signals with customer research, field feedback, and support insights to explain what customers are trying to accomplish.
Turn Insights into Better Journeys
- Create timely, relevant in-product journeys that help customers discover and activate capabilities suited to their environment and goals.
- Help customers understand how connected Cisco capabilities can improve security, resilience, operational context, and cost effectiveness when they fit the need.
- Use experimentation and customer feedback to improve onboarding, education, recommendations, and time to first meaningful outcome.
Enable Product-Led Growth
- Define a growth model grounded in customer value, with measures for activation, feature adoption, product engagement, retention, and expansion.
- Find opportunities to make the Cisco Cloud Control experience a natural place for customers to discover and manage the capabilities they use.
- Build learning loops that help teams see which journeys improve adoption and customer outcomes, and where friction or unmet needs remain.
Understand AI Agents in the Customer Journey
- Measure how customers discover, adopt, and use AI agents and agent-enabled workflows alongside products, features, and existing operating practices.
- Explore how agent activity changes customer journeys, task completion, product engagement, and the signals teams need to understand value and trust.
- Work with AI, platform, privacy, and product teams to ensure agent experiences are measurable, useful, and grounded in customer needs.
Lead Cross-Functional Product Decisions
- Bring product management, design, engineering, data science, analytics, marketing, sales, and customer experience teams together around a shared view of customer adoption.
- Translate customer and product evidence into prioritized opportunities, clear product requirements, and roadmap choices that teams can act on.
- Communicate findings and recommendations in a clear, compelling way to product teams, executives, and customer-facing organizations.
Requirements
- Bachelors + 12 years, or Masters + 8 years, or PhD + 5 years of related experience in product management, including ownership of customer-facing products or platform capabilities.
- Experience with enterprise SaaS, cloud platforms, product analytics, customer data platforms, or large-scale telemetry.
- Experience defining product analytics, instrumentation, lifecycle metrics, or adoption strategies for a digital product.
- Experience turning behavioral data and customer research into clear product opportunities, decisions, and measurable outcomes.
- Experience leading cross-functional work with engineering, design, analytics or data science, and go-to-market partners.
- Prior experience of digital customer journeys, onboarding, activation, feature adoption, retention, or product-led growth.
Benefits
- Medical, dental and vision insurance.
- 401(k) plan with a Cisco matching contribution.
- Paid parental leave.
- Short and long-term disability coverage.
- Basic life insurance.
- Paid time away.
- Optional 10 paid days per full calendar year to volunteer.