Description
As an Enterprise Customer Success Manager, you will be responsible for managing some of Datadog's largest and most strategic customers, ensuring they get the most out of our product and have a positive experience.
You will work closely with Sales and Technical Solutions teams to drive customer onboarding and adoption, design and execute customer success plans, and build strong relationships with key stakeholders.
Responsibilities:
- Collaborate with Sales and Technical Solutions to drive customer onboarding and adoption
- Design and execute customer success plans, and manage customer expectations
- Develop and maintain strong relationships with key stakeholders, including decision-makers and influencers
- Monitor and analyze customer health data to identify risks and opportunities
- Work closely with internal teams, including Sales, Support, Enablement, Product, Finance, and Legal
Requirements:
- 3+ years of experience in Customer Success or Account Management in a B2B SaaS environment
- Experience managing large enterprise customer accounts
- Strong communication and interpersonal skills, with ability to distill complex concepts into actionable insights
- Japanese and English language proficiency, both written and verbal
Benefits:
- Comprehensive training and onboarding program
- Ongoing professional development and career growth opportunities
- Competitive salary and benefits package
- Flexible work arrangements, including hybrid work options