Description
As an Enterprise Customer Success Manager, you will drive the healthy adoption and positive experience of some of Datadog's largest and most strategic customers.
You will partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity. You will own and project manage the onboarding process for new customers, discover, own, and manage the customer's success plan, and ensure consistent alignment with decision-makers on the impact of their investment in Datadog.
You will also proactively build and maintain targeted relationships with people of influence throughout the customer base, collaborate cross-functionally with internal Datadog teams, monitor and analyze usage trends to uncover potential renewal opportunities and risks, and act as the primary owner of customer adoption and health.
The ideal candidate will have 3+ years in a Customer Success or Account Management role in B2B SaaS, experience working with a portfolio of accounts that included large Enterprise, and excellent communication skills.
Benefits include best-in-breed onboarding, sales training, an inclusive company culture, continuous professional development, new hire stock equity, and a generous and competitive benefits package.