Description
SupportYourApp is seeking a Community Strategy & Operations Consultant to join their remote team.
As a Community Strategy & Operations Consultant, you will source, contact, and activate creators for projects and missions. You will monitor creator performance, follow up on missed requirements, and provide feedback or re-training. Additionally, you will coordinate projects and workflows, handle operational issues and escalations, and collaborate with other agents and cross-functional teams.
The ideal candidate will have native Spanish and excellent English communication skills, solution-oriented mindset, solid project management skills, and experience handling data in Google Sheets.
Responsibilities:
- Source, contact and activate creators for projects and missions
- Monitor creator performance, follow up on missed requirements, and provide feedback or re-training
- Coordinate projects and workflows, ensuring deliverables are completed accurately and on time
- Handle operational issues and escalations by investigating and driving them to resolution
- Collaborate with other agents and cross-functional teams to ensure effective operations
- Proactively identify and address issues to keep projects and market operations running smoothly
- Investigate fraud and risk cases, taking appropriate action when needed
- Track operational performance and KPIs using Google Sheets and internal tools
- Identify recurring issues and contribute to process and operational improvements
Requirements:
- Native Spanish and excellent English communication skills (both written and verbal at C1 level)
- Solution-oriented mindset with solid project management skills
- Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables
- Ability to organize tasks, set priorities, and drive execution autonomously
- Proactive approach with strong ownership of tasks and responsibilities
- Detail-oriented approach
- Excellent communication and interpersonal skills
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits:
- Fixed schedule: Monday–Friday, 4 PM–1AM on GMT+2
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements