Description
We are seeking a Patient Coordinator to join our team as the first point of contact for patients visiting our practices.
As a front-of-house role, you will be responsible for creating a calm, welcoming, and supportive environment for patients.
Key responsibilities include:
- Greeting patients and visitors in person as they arrive
- Checking patients in for their appointments face-to-face
- Taking and recording patient vitals and observations
- Preparing patients for their appointments
- Supporting safe and smooth patient flow through the practice
- Using empathy and de-escalation skills to support anxious or upset patients
- Maintaining a clean, safe, and welcoming waiting area
No previous clinical experience is required; full training is provided.
We are looking for someone who enjoys being with people, stays calm under pressure, and takes pride in getting the small things right.
About Us: Penrose Health is a healthcare organisation serving 75,000+ people across 9 sites in South East London, with a team of 200+ clinicians and staff.
Benefits:
- Competitive salary: £12.82 to £13.20 per hour
Requirements:
- Experience in a customer-facing or patient-facing role
- Understanding of patient confidentiality, data protection, and professional boundaries
- Empathetic, patient-focused, and emotionally aware
- Professional and respectful, even under pressure
- Resilient and able to manage challenging interactions calmly
- Reliable and well organised
- Works collaboratively as part of a team