Description
The Director/Senior Director, Industry Strategist joins our Global Life Sciences Acceleration Hub, combining deep industry insight with implementation expertise. This person is a recognized subject-matter expert on the life sciences ecosystem, with a focus on commercial pharma but not exclusive to it.
Key Responsibilities:
- Set the industry point-of-view strategy on trends, regulatory shifts, and competitive positioning across the life sciences ecosystem
- Partner with product, engineering, customer success, and sales leadership to map customers' business processes and business journeys against product capabilities
- Map customers' user personas to product capabilities, defining business processes for key customer personas
- Guide the Acceleration Hub's builder teams to create the right usable, adoptable industry accelerators and delivery artifacts
- Serve as a trusted, senior voice with customers throughout their implementation journey
- Coach partners and internal Salesforce consultants on industry best practices
- Partner with Business Value Services to shape business value narratives and translate that output into measurement frameworks
- Connect customer and ecosystem insight to future product direction
- Contribute industry and implementation insight to global GTM strategy and support the GTM playbook
- Collaborate with product marketing to shape industry-specific value propositions and enablement content
- Represent the company as an external thought leader
- Own reporting on implementation velocity, adoption of accelerators, and delivery insights
Qualifications:
- 10+ years of experience in life sciences/commercial pharma with deep domain expertise
- Extensive experience implementing CRM solutions in commercial pharma
- Demonstrated, senior-level ability to map ecosystem roles/personas to product and technical capabilities
- Deep working knowledge of life sciences regulatory requirements
- Track record leading or advising implementation programs
- Experience coaching consultants, partners, or sales teams
- Strong executive presence and the ability to synthesize complex industry dynamics into clear narratives
- Comfortable moving fast and driving decisions with incomplete information
- Experience with Salesforce or similar CRM/forecasting tools a plus
What Success Looks Like:
- Improved implementation velocity and success across SF-led and partner ecosystem-led programs
- High adoption of industry accelerators and delivery artifacts
- Recognized as a trusted, challenging industry voice internally, with customers, and externally in the market
- Partners, internal consultants, and sales teams measurably better equipped to communicate value and apply user insights
- Field and customer insight demonstrably shaping the product roadmap
- Meaningful, credited contribution to global GTM strategy and playbook education