Description
Who we are
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year,and integrates with essential tools like Slack, Zapier, and Hubspot.
About the team
Product Operations sits at the center of how our Product and wider R&D teams work. We help create the systems, practices, and connections that allow teams to focus on solving the right problems and delivering great products. AI is becoming an increasingly important part of that work. Across R&D, teams are already experimenting with tools like Glean and Claude, building automations, testing agents, and finding new ways to use AI throughout the product development lifecycle.
About the role
We're looking for an AI Product Operations Lead to build and operate the internal AI Operations capability for R&D. This is a hands-on role for someone who can take an ambiguous opportunity and turn it into a reliable, adopted solution. You'll help us identify the highest-value problems AI can solve, understand how people work today, design the right solution, build or coordinate its delivery, and then stay accountable for how it performs after launch.
Responsibilities
- Build and continuously improve our backlog of AI opportunities across R&D, helping teams identify, prioritize, and sequence the jobs where AI can have the greatest impact.
- Take ambiguous problems from initial discovery through to delivery: understand the user and workflow, explore options and trade-offs, design the right system, build or coordinate implementation, test, document, launch, measure, and improve.
- Design simple, AI-native solutions that fit naturally into how people work.
- Help R&D get more value from enterprise AI tools such as Glean and Claude, partnering with IT and InfoSec on areas including access, configuration, connectors, enablement, and support.
- Own the lifecycle of the AI systems within your portfolio, including automations, skills, agents, and internal web applications.
- Establish practical approaches to evaluation, testing, reliability, observability, security, and maintenance,using evidence and feedback to improve systems over time.
- Partner with teams across R&D to uncover needs, unblock delivery, clarify ownership, and bring the right experts into the work.
- Help run and evolve our R&D AI governance and enablement practices, giving leaders better visibility into active work, risks, adoption, and outcomes.
- Participate in Typeform's broader AI governance efforts as an R&D contributor.
- Work with Finance and other partners to improve visibility into AI tool usage, spend, and value, helping inform investment decisions.
- Explore and support the development of autonomous agents that can improve how we plan, discover, design, build, evaluate, and manage work across the product development lifecycle.
Requirements
- Strong practical experience applying AI to real-world problems,not just experimenting with models, but building solutions that people actually use.
- A track record of taking ambiguous problems from discovery through implementation, testing, adoption, and ongoing improvement.
- Excellent systems thinking.
- Strong user and workflow discovery skills.
- Hands-on technical fluency and comfort building, modifying, and troubleshooting internal workflows, automations, agents, or applications.
- Practical experience with modern development practices and tools such as GitHub, repositories and pull requests, basic application hosting, deployment, logging, and operational troubleshooting.
- Experience managing work independently: prioritizing a backlog, handling dependencies and risks, documenting decisions, and communicating clearly with stakeholders.
- A strong approach to evaluation and reliability.
- The ability to work effectively across technical and non-technical teams.
- Good judgment around responsible AI, security, access, and governance, and an understanding of when to bring in the right partners.