Description
Join Pinsent Masons as a Financial Systems Administrator, providing first-line support for colleagues using financial systems and related applications. You will be a key point of contact for users, helping to investigate and resolve incidents and service requests, and escalating issues where appropriate.
Responsibilities:
- Act as a primary point of contact for the Financial Systems team by phone, email, portal and in person.
- Provide first-line support across practice management, accounts payable and billing, accounts receivable, timekeeping and reporting systems, including Aderant Expert, iTimekeep, Emburse, SQL Server Reporting Services (SSRS), Smartplan, Power BI and Tableau.
- Monitor requests assigned through Halo, respond within agreed service levels, investigate issues and resolve or escalate them through the IT service desk and second-line teams.
- Maintain finance-system access and static data, including information supplied to third parties, while supporting joiners, changes, leavers and absences.
- Support the maintenance of lawyer targets, rates and headcount data, and assist with trainee seat moves when required.
- Create and maintain system and training documentation, and contribute to process improvements that automate resolutions or reduce support demand.
Requirements:
- Experience in a customer-focused environment, with strong administration and customer service capability.
- Experience of day-to-day administration or co-ordination within a team, with effective planning, organisation and time management skills.
- Clear written and verbal communication skills, with confidence supporting and liaising with colleagues at all operational levels.
- Good IT literacy and working knowledge of Microsoft Outlook, Excel and Word, together with strong numeracy and attention to detail.
- Experience creating, maintaining and improving process notes, user guides or technical documentation.
- Ideally, experience of Halo Service Desk or a similar IT service management platform, financial systems, data and reporting, or the legal sector.
Benefits:
- 25 days holiday
- Bonus Scheme
- Pension Scheme
- Electric car scheme
- Enhanced Family Leave policies
- Private Medical Insurance
- Health, lifestyle and wellbeing benefits