Description
We are seeking a Senior Cyber Security Engineer to work with our existing team to perform security tools support activities across LSEG. The role works closely with engineering and other support teams, and customers to deliver outcomes which align to our ambition for LSEG to be one of the world’s great companies!
Responsibilities:
- Participate in a 24/7 Cyber Security Support team, adhering to a rotational shift pattern.
- Provide Level 2 support for BeyondTrust PAM, CyberArk PAM, CrowdStrike, CyberArk EPM, Vormetric, Qualys, Varonis, McAfee (ePO, ENS, ENSSP), and other solutions, including fix technical issues reported by users or detected through monitoring systems.
- Perform routine maintenance tasks such as system upgrades, patch installations, and configuration changes to ensure the stability and security of our environments.
- Complete 2nd level support tasks, which involve responding to alerts/emails, handling ServiceNow tickets (Incident, Change, Problem) within SLA, conducting root cause analysis, and resolving problems efficiently.
- Assist in the planning and execution of Cyber Security-related projects, such as new implementations, migrations, and enhancements, following established project management methodologies and timelines.
- Collaborate with various IT disciplines within the organisation to deliver the outcomes.
- Work closely with our partners to ensure that security configurations are implemented.
- Take ownership of continuous improvement initiatives, focusing on process simplification and the automation of day-to-day tasks within the cyber security domain.
- Keep abreast of industry trends and standard methodologies in privileged access management, actively seeking opportunities to improve skills and knowledge through training, certifications, and professional development activities.
Key Accountabilities:
- Serve as the main point of contact and liaison for support groups and internal business customers during the recovery of major incidents, offering technical expertise and domain knowledge as necessary.
- Adhere to the IT Service Management (ITSM) process and overarching execution framework to uphold Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
- Take charge of major incidents, including defining and executing tasks, orchestrating break-fix changes and recovery actions, evaluating impact, and monitoring progress to ensure timely resolution and maintain business continuity.
- Continuously enhance and apply pertinent domain knowledge related to workflows, data pipelines, business policies, configurations, and constraints in a proactive manner.
- Take responsibility for the day-to-day operation and upkeep of Cyber Security Tools. This includes performing routine maintenance tasks, such as upgrades, patches, and configuration changes, to ensure optimal system performance and security.
- Develop and maintain comprehensive documentation related to configurations, processes, and procedures. Share knowledge and standard processes with team members and customers to facilitate effective support and promote continuous improvement.