Description
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market-leading customer experience.
We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best. You’ll create genuine 1-to-1 connections with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
Your responsibilities will include:
- Providing 1-to-1 styling in suits and a five-star bra fit experience
- Offering tailor-made beauty routines
- Utilising digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service
- Balancing speed and accuracy while maintaining high standards
- Adapting to where you’re needed, when you’re needed
The work pattern for this role is:
- Sunday: 13:00-17:00
- Friday: 17:00-21:00
- Saturday: 16:00-20:00
- Christmas only: Up to full-time hours in the weeks commencing 13th and 20th December
M&S aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.