Description
As a member of the ShipBob Team, you will grow with an Ownership Mindset, championing continuous learning and innovation. You will collaborate with peers and leaders alike, working in a high-performance culture with a clear purpose.
The Onsite Merchant Support Specialist helps monitor and complete inventory control related activities for all ShipBob merchants at partner fulfillment centers. As the sole ShipBob representative onsite, you will partner with leadership and associates to resolve merchant concerns or requests.
Responsibilities:
- Run daily cycle counting and inventory control processes according to written SOPs
- Investigate inventory discrepancies and report significant discrepancies to the OSS Area Manager and Operations Manager
- Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA
- Determine root cause of inventory adjustments and lead efforts to correct
- Perform audits or other actions requested by merchants
- Respond and resolve merchant-facing requests via ticketing system
- Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager
- Communicate updates and relay important operational information about merchants
- Present weekly performance reports during business review with leaders
- Comply with all food safety and compliance policies and regulations
Requirements:
- 2+ years of experience with ICQA processes in a 3PL or warehousing environment
- Fluency in English
- Proficiency with Warehouse Management System software
- Experience using an RF Scanner preferred
- Ability to work independently without direct supervision
- Effective written and verbal communication skills
- Excellent time-management and prioritization skills
- Attention to detail
- Strong interpersonal skills
- Ability to lift 50 lbs and stand/walk continuously during an 8-10hr shift